Online Help

General information

For a user to order a product from the BOE web site they must first register their details. If the user chooses not to register their details then they will only have access to limited product information. The pricing information will not be available.

If the user registers their details then they will have access to product information and prices. The user may also order any available product by following the process detailed further on in this page. Orders may be tracked online and registered details may be modified at any time.

Another feature of the web site is the 'Call Me' function. This is available on all pages and allows the user to request a call from BOE.

User registration

To register your details with BOE you need to click on the link towards the top left of the screen 'Click here to register'. Once clicked you will be taken to the user information input page where you enter all required fields. After successful completion you will automatically be logged in and may use any feature of the web site. You will receive an e-mail after registration. please keep this safe.

Logging in

To log in to the BOE web site click on the 'Log In' link. Enter the e-mail address and password that was used when you registered with BOE. If you cannot remember any of these details and have lost the registration confirmation e-mail then please contact BOE or re-register your details using a different e-mail address.

Online ordering

You must log in first to use this facility. To order products you first select the required product. If the product requires a quotation then click on the quotation link and enter the required details (more information on the quotation system is detailed further down this page). If the product has a fixed price then click on the 'add to cart' link and the product will be added to your 'basket'. Once added the quantity may be changed by following the on-screen instructions.

All products which are added to the 'Basket' may be deleted with the exception of the PREM - Full System.

Once all products have been selected then click 'Order products'. The next page confirms the delivery address and purchase order ID. Complete the required details and click 'Confirm'. The next page summarises the ordered products. Click on the link 'Invoice print page' and a new window will open. Print this page in the normal way (File >> Print) if required.

Order tracking

To track an order online you must first log in. Once logged in click on the 'View order status' link. Enter the appropriate order ID and click 'Submit'. It is also possible to view a list of all previous orders. The status of each ordered product can be viewed on this page also.

Quotation system

The majority of the products BOE supply are Bespoke. Thus a quotation is required based on your requirements. When presented with the quotation form be sure to read through the form before completing and use the available links for more information. If you are unsure about any question then please call BOE for clarification before completing the form. Once complete the quotation may be edited and re-calculated or ordered.

Call me

To use the 'call me' function you need to enter your name and contact telephone number and click 'Call Me'. A member of the BOE team will contact you as soon as possible.

If after reading this help file you are still unsure of how to use the online ordering system then please contact 01253 336227.